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I’m not sure if you know it but each October is Breast Cancer Awareness Month, “an annual campaign to increase awareness of the disease.” It just got my full attention in a fresh new way. On October 14, a friend (who will remain anonymous) told me she had breast cancer. I received the same news …
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I had the privilege of being on a panel with Lisa Anne Bickford (Director of Government Relations, Coventry) and Don Lipsy (AVP, Managed Care Government Relations, Sedgwick) at the National Workers’ Compensation and Disability virtual conference on October 21. Our session was entitled “Workers’ Comp Regulatory and Legislative Trends that Belong on Your Radar for …
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Drug News from Preferred Medical … In case you missed the notice on April 1, 2020, the FDA announced the following about Janssen Pharmaceuticals: “The Company made a business decision to permanently discontinue all Duragesic/fentanyl transdermal system. Product should be maintained on the formularies until the last batch produced expires (31 July 2021), in order …
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I have a hero. Her name is Justine. She is the daughter of a former colleague of mine. Her story is one of overcoming and paying forward. In other words, a “success story”. We are surrounded by heartbreaking stories (“One family loses two sons to opioid epidemic: It’s ‘overwhelming’“) including COVID-19’s “deaths of despair” so …
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Having been in the professional workplace since 1980 and in workers’ compensation since 1990, I have observed a few things about people. They’re all different (thanks, Captain Obvious). Some people are competent at their assigned tasks and some are not. Some people’s attitude about their work, workplace, colleagues and life in general is very positive …
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Originally published on WorkersCompensation.com’s Experts View on September 17, 2020 An article in the June 2020 edition of CLM Magazine entitled “Be Kind and Keep It Simple” piqued my interest in the success of an advocacy program at Fidelity National Financial in Jacksonville, FL. Specifically, the nationwide director of safety and claims management who was responsible …
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In recognition that September is international Pain Awareness Month (“#MyPainPlan focuses on the vital importance of an individualized, multidisciplinary, multimodal approach to pain care”), I am republishing my August 3, 2017 LinkedIn blogpost entitled “Appropriate, Not Zero, Opioids.” It is as relevant and true on September 21, 2020 as it was when I originally wrote …
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I was recently asked by a WorkCompCentral reporter (“Rise of the Robots: AI Can Read Adjuster, Doctor Notes to Score Claims’ Litigation Risk”, subscription required) about my opinion on the increasing use of technology in workers’ compensation. William Rabb included some of my quotes along with very useful input from Kevin Combes, a director and …
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At one point or another, all of us have had a customer service experience that has made our lives easier and sometimes we have even taken the time to praise that customer service representative for taking such great care of us. Customer service shows exactly who we are as a business and why we do …
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I am not a creature of habit. That is both a positive (I adapt well to a changing environment) and a negative (there is very little that I do automatically). So you can imagine what it must be like when every day is almost exactly the same as the prior and the next. Yes, my …
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