Privacy Policy


The purpose of this policy is to ensure the protection of privacy rights of all individuals who are the owners or subjects of data possessed, maintained, or otherwise controlled by Preferred Medical Network (PMN).


Responsibility for maintaining and developing this process shall be held by the Chief Privacy Officer.


We at PMN respect and are committed to safeguarding the confidentiality, data privacy, and security of the information that our customers have entrusted to us, including the confidential information, personally identifiable information, proprietary information, and trade secrets gathered across all of our business operations.

Our commitment to data privacy goes beyond the minimum legal and regulatory requirements and strives for best-in-class data protection and privacy management. This commitment is overseen at the executive level by the Chief Privacy Officer who reports directly to the Chief Executive Officer of the company.


This privacy notice applies to the personal data collection, use, and disclosure practices of Preferred Medical Network, LLC and its affiliated entities (“PMN”, the “Company”, “we”, “us”, “ours”) pertaining to PMN websites where this notice is displayed. It also applies to the collection, use and disclosure of information that we collect about our contacts, such as our vendors, clients and those who make enquiries to us. This notice does not apply to our employee personal data or candidate recruiting practices. Please refer to other privacy notices pertaining to those activities. This notice does not cover the privacy practices relating to personal data collected through websites of PMN subsidiaries or affiliates who publish their own policies different from this notice.

Where the concept of “controller” and “processor” apply under applicable law, the PMN entity collecting your personal information through this website is deemed a controller (having discretion about the uses of your personal information). The controller may transfer your personal information to PMN affiliates and others as provided in this notice. Those other entities may be deemed joint-controllers or processors depending upon the purposes for which your personal information is disclosed to them.

Privacy Complaints and Inquiries (How to Contact Us)

PMN commits to resolve complaints about your privacy and our collection or use of your personal information. Inquiries or concerns regarding this privacy policy or PMN’s data handling practices should be directed to the relevant data protection office detailed below:

Preferred Medical Compliance

You may also contact us via postal mail at:

Preferred Medical Network
2400 Bush Ridge Dr.
Louisville, KY 40245

Website users

You may choose to give us personal information online such as to allow us to communicate with you or provide you with services. Our online forms ask for relevant information, such as name, email, street address, and phone number.

If you do not want to give personal information to PMN online, you may communicate with us through the postal addresses or the phone or fax numbers that we also provide on our websites or in this Notice.

This website is not directed toward children under 13 years old. PMN does not knowingly collect personal information from minors under the age of 13. Where required in accordance with applicable law, PMN will provide other and further notices, and collect such express consent, as may be deemed appropriate.

Personal information that is submitted in a business capacity may be merged with available business data base directories.

Our contacts

You may choose to give us personal information to allow us to establish and manage our relationship with our customers, service providers, and other partners. This may include information such as your name, email, street address and telephone number. Depending on how we interact with you, you may also provide us with your employment details such as employer and job title.

In addition, we may correspond with you and that may contain certain personal data that we exchange in the ordinary course of business such as to schedule meetings and calls, or to obtain services from you or your employer, or to provide services on behalf of your employer or your employer’s workers’ compensation insurance carrier.

If you attend one of our events (including online) we may collect certain information from you including your name and contact details. If you attend one of these events as a speaker, we may also use your image or photograph. In addition, for online events, the software we use may automatically collect certain information regarding your use and interaction with the software and the event.

If we ask you to provide any other personal information not described above, then the personal information we will ask you to provide, and the reasons why we ask you to provide it, will be made clear to you at the point we collect your personal information.

When we send you marketing communications, the software may automatically collect certain information regarding your interaction with the email.

Why Does PMN Collect Personal Information?

PMN maintains the information it receives online in strict confidence. Personal information you submit to PMN is not sold to or shared with third parties, except to our subsidiaries, affiliates, agents, vendors, and partners as described in this policy.

PMN reserves the right to notify you about administrative matters that pertain to your PMN products or services. We may disclose your personal information as required by law or regulation, in connection with law enforcement, fraud prevention, or other legal action, or if PMN reasonably believes it is necessary to protect PMN, our customers, or the public. In the event of a merger or acquisition of one, or more, PMN affiliates or a substantial portion of its assets, PMN may disclose, transfer, or sell personal information collected online as needed to assess such transactions and to the surviving or acquiring party, respectively. Personal information collected online will remain subject to promises made in this notice.

If you would like to contact us without submitting personal information through this website, you can reach a PMN representative by calling 502-489-5233 ext. 1233.

In addition to the purposes otherwise discussed in this notice, we use personal information submitted through this site to:

  • respond to your questions;
  • provide customer support;
  • share news, updates, or helpful tips about PMN products and services;
  • inform you of special promotions;
  • sign up for online services;
  • customize, analyze, and improve our products, services, technologies, communications, and relationships with you;
  • monitor interaction with, and the success of, any marketing activities or online events;
  • deliver products and services requested by you;
  • obtain products and services requested by us;
  • protect our legal rights to the extent authorized by applicable law;
  • provide security mechanisms and fraud control measures to the extent authorized by applicable law; and
  • protect the rights and vital interests of you and other people.

From time to time, we may receive personal information about you from third party sources (including from your employer and on occasion other suppliers and partners), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so, for example responding to your queries or providing you with a service you have requested. Note that we may need to retain personal information for longer periods to comply with applicable legal, tax or accounting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally process personal information about you only:

  • where we need the personal information to perform a contract with you, for example when you request services from us;
  • where the processing is in our legitimate interests and not overridden by your rights, for example when we respond to your queries, improve our website. provide security mechanisms and fraud control measures or in the context of providing or receiving services or for the purpose of the collaboration or partnership;
  • where we have your consent to do so;
  • where we have a legal obligation to collect personal information from you, for example in relation to financial or tax matters;
  • where, in rare cases, it is necessary to protect the health or wellbeing of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided above.

Communication Preferences, Sharing, and User Generated Content

PMN may send commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive direct marketing email from PMN and wish to discontinue these mailings, you may reply to the email and indicate your intent to unsubscribe or use any unsubscribe opt-out method provided in the communications.

You may also mail an unsubscribe request to:

Preferred Medical Network
Marketing Department
2400 Bush Ridge Dr.
Louisville, KY 40245

Where allowed by applicable law, the unsubscribe options provided to you may not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates where you are provided with appropriate choice in accordance with applicable law, or other administrative and transactional notices, the primary purpose of which is not promotional in nature. This means that even if you opt-out of receiving direct marketing communications, we may still need to retain some of your personal information necessary to communicate with you on these topics where required for these purposes.

PMN does not share your personal information obtained through this site for the purpose of third-party direct marketing.

If you are a California resident under the age of 18, and a registered user of any sites where this notice is posted, California Business and Professions Code Section 22581 permits you to request and obtain the removal of content or information you have publicly posted, if the site allows public postings. To make such as request please send an email to the How to Contact Us section above for subject access rights requests. To make such a request, please provide a detailed description of the specific content or information for which you seek removal. Please note such a request may not ensure complete or comprehensive removal of the content you may have posted and that there may be circumstances where the law does not require or allow removal even if requested.

International Transfers of Personal Information

Due to the nature of the services that we provide, we may need to transfer your personal information so that it is accessible and available to people who work for PMN affiliates and to third-parties who are located in countries different from the country in which you are located. Some of these countries may not be deemed to provide the same level of protections for your personal information as the country in which you are located or from which your personal information was originally collected. When such transfers are made or contemplated, we will take steps designed to ensure that such personal information is transferred only in accordance with applicable laws.

If we need to make such transfers, whether to a PMN affiliated company or to a third-party, we will take steps designed to ensure that the recipient of access to that personal information has information security, privacy, and contractual controls in place designed to adequately protect the information. Where, and as, applicable before transferring your personal information, we will take steps designed to ensure one, or more, of the following: (i) the recipient is located in a country found to have a data protection legal framework providing adequate protection; (ii) we shall enter into appropriate approved contractual clauses allowing the transfer; (iii) we have binding corporate rules in effect with the recipient for the type of data and use involved in the transfer; (iv) we have your specific consent (where required by applicable law for the type of data); (v) we are making the transfer under another legally allowed purpose under applicable laws which may include entering into or performing a contractual obligation in your interest, for important reasons of public interest, for legal claims or to defend legal interests, to protect your vital interests or those of your beneficiaries when you, or they, are unable to provide consent and, otherwise as required by recognized international legal requirements.

Security of Personal Information

PMN uses technical, organizational, and physical measures designed to protect the integrity, confidentiality, security, and availability of personal information. Among other measures, only authorized personnel of PMN and of our third-party service providers with a legitimate need to know are provided access to personal data, and these employees and third-party service providers are required to treat this information as confidential where applicable. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal data.

If you arrange for services through this website, it may be necessary for us to transfer your personal information to our affiliates or third parties for the purposes of their assisting us with fulfilling the services.

Your Rights

If you are a resident in the European Economic Area, the UK, or another country where similar rights may apply, you may have certain rights such as:

You may have a right to access, correct, update or request deletion of your personal information. If you have such right, you can do so by contacting us using the contact details provided under the “How to contact us” heading above.

In addition, you may be able to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading above.

You may have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing communications we send you. To opt-out of marketing generally, please contact us using the contact details provided under the “How to contact us” heading above.

If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to request access to your personal data and obtain information on and a copy of that personal data. You may request rectification of that data if it is inaccurate or incomplete.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Policy Updates:

PMN reserves the right to make changes to this policy. If we make changes to this policy, we will revise this Online Privacy Policy to reflect such changes and revise the effective date of the policy.

Last updated: July 17, 2022