Our team here at Preferred Medical is comprised of individuals with their own unique professional and personal background, knowledge and views. Based on their role in the workers’ compensation industry and here at Preferred, they bring to the table a unique perspective and can offer valuable insights.

The blog posts below are all authored by different people, on different teams and with different roles. You can expect to read about trends they see, places they see room for improvement, successes, failures, learning opportunities and more. Our intention is to provide you a holistic view of the industry (and our place in it) and hope you gain new knowledge and a fresh perspective on work comp topics.

 

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The Importance of Customer Service

At one point or another, all of us have had a customer service experience that has made our lives easier and sometimes we have even taken the time to praise that customer service representative for taking such great care of us. Customer service shows exactly who we are as a business and why we do …
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Leading with Courage

Leadership is not for the faint of heart; in fact, it can feel absolutely terrifying. Executive leaders regularly make decisions that affect the entire organization and have long-reaching consequences on future company strategy and financial success.  Often, leaders have to make decisions in the moment and may not have the time necessary to thoroughly weigh …
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Flex Your Emotional Intelligence

All of us are dealing with an increase in stressors due to the enormous amount of change over the last few months. The “COVID-normal” dictates more time with immediate family members, less time with people outside our inner circle and significant changes in how we communicate. Quality interactions have never been more important and the …
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Two Precepts for Professional and Personal Relationships

Throughout my life I have been fortunate to have many positive mentors that meant a lot to me in my personal and professional development. They advised me as it related to two important sayings that I am sure many of you have heard. I am also fortunate in my professional business career to continually be …
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Now what do we do?

In the early days of March 2020, the TV series M*A*S*H kept creeping into my thoughts. For those of you unfamiliar with the series, it was about a Mobile Army Surgical Hospital near the front lines of the Korean War. Occasionally, the whole hospital would have to pick up and move to a safer location …
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FDA Pushes Back Against Fraudulent COVID-19 Remedies

When tragedy strikes, you can count on two things:  (1) some people working to find real solutions, and (2) others trying to take advantage of the situation for a quick profit. With an ever-increasing amount of misinformation circulating with respect to COVID-19, the FDA has been forced to step up measures to protect the public …
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My Encore Career

Today I have the honor to join Preferred Medical as their Chief Clinical Officer. I am extremely excited to be part of the talented, dedicated team at Preferred and make my own contribution to providing high-touch care to their (I mean “our”) customers and injured workers.  While I could have stayed in retirement, I recognized …
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Emotional Intelligence

Emotional Intelligence (EI) is one of the strongest indicators of business success. Leadership requires involvement with people who are unique, complex and emotional. When I talk about emotional intelligence, I am referring to the ability to identify and manage emotions and the ability to recognize the emotions of others. During my preparation on the subject, …
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The Platinum Rule

We are all taught the Golden Rule when we are very young – treat others how you want to be treated. I do not buy into that way of thinking because everyone is different and how we treat them should be different as well. So my personal philosophy, and what I try to instill in …
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Who has time to delegate???

The toughest struggle that I see in leaders today is failure to delegate. Everyone is working different hours in different time zones and locations. It takes effort and time to delegate. You have to trust the person you are delegating to. Yes, you know you can do it faster if you do it yourself. Yes, …
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